By purchasing tickets through our website or any third-party platforms we list, including but not limited to Skiddle, FIXR, Resident Advisor, and Fatsoma, you agree to these Terms and Conditions. Please read them carefully before completing your transaction.
Warning: This event features loud music exposure and strobe lighting effects.
1. General Admission
GemFest is strictly an 18+ event. Valid photo ID (passport, driving licence or PASS card) is required upon entry. Tickets will be exchanged for a wristband at the gate. Wristbands are non-transferable and must be worn at all times.
All attendees are subject to searches. GemFest reserves the right to remove any individual who does not comply with event policies or staff instructions. Anti-social, illegal or unsafe behaviour may result in immediate eviction without refund. Attendees who refuse a search will be denied entry.
2. Site Access & Re-Entry
Guests can arrive on Friday 13th June and start queuing from 11am. Gates open at 12pm and music begins at 2pm. On Saturday 14th June and Sunday 15th June, gates open at 12pm and music starts immediately. Last entry on Friday and Saturday is 8pm and on Sunday last entry is 6pm. The site must be fully vacated by 12pm on Monday 16th June.
Entry and exit are permitted only via vehicle or the official shuttle service. Pedestrian access to or from the site is not allowed under any circumstances. All re-entry is subject to the same search procedures as initial entry. Any attendee who refuses to be searched will be denied entry. Alcohol cannot be brought back onto the site once you have entered.
3. Camping & Parking
Camping is included with all weekend tickets. Parking passes must be purchased in advance or on arrival. One pass per vehicle is required. Campervan and glamping passes are available as paid add-ons.
4. Alcohol & Food Policy
Attendees may bring the following quantities of alcohol on first entry only:
10 x 440ml cans of lager/cider/beer
OR
12 x 250ml cans of premixed spirits
OR
3-litre box of wine
OR
4 litres of cider/lager/beer in plastic bottles
No combination of the above will be accepted. Spirits, opened bottles and glass bottles are not permitted. Sealed plastic bottles of water or soft drinks are allowed. Alcohol must be brought in on first entry only; no re-entry with alcohol is permitted. Alcohol in excess of these limits will be confiscated. No opened bottles may be brought onto site.
Attendees are welcome to bring their own food. We ask that all food is stored safely, particularly in hot weather. The use of BBQs, stoves or any form of cooking equipment is strictly prohibited. Glass containers of any kind are not allowed onsite. The resale of food by attendees is not permitted under any circumstances.
5. Prohibited Items
The following items are not permitted:
Illicit substances (including ‘new psychoactive substances’)
Knives (including locking knives)
Large sound systems
Glass bottles (excluding make-up and perfume)
Fireworks
Explosives
BBQs
Smoke and gas canisters
Air horns
Flares
Weapons or potential weapons
Laser devices
Unofficial drones and UAVs
Sky lanterns
Paraffin lamps
Candles
Generators
Chemical toilets (except where fixed within live in vehicles)
Unofficial hi-visibility clothing/tabards
Open bottles of any kind of liquid that can be consumed
E-scooters
6. Drugs Policy
All relevant UK laws regarding the possession and supply of controlled substances apply within the festival site.
GemFest does not tolerate the use or supply of illegal drugs, new psychoactive substances (NPS), nitrous oxide, or the misuse of prescription drugs. From November 2023, nitrous oxide (NOS) is a Class C drug under the Misuse of Drugs Act 1971, and as such, possession or supply may result in arrest or prosecution.
Essential prescription medication is permitted under strict conditions.
All ticket holders will be subject to searches at the point of entry. This includes bag checks, pocket-emptying and the use of handheld metal detector wands where appropriate. Assero Security are highly trained and experienced, and these checks will be conducted professionally and respectfully.
Any person refusing to be searched will be refused entry to the event.
We will operate multiple amnesty bins near the queue lanes, which will be available for individuals to surrender any prohibited items before passing through security. They will be placed in a position where opportunity is given to discreetly discard any contraband.
These bins will be bright red wheelie bins, with clear signage explaining the disposal policy. They will be locked to a fixed post or will be manned constantly by SIA security during the operational hours of the main gate.
The amnesty bins will be emptied each day once the main gate closes, and any contraband will be logged, bagged and securely stored in the designated drug safe.
If a person is found in possession of prohibited substances at the point of entry, they will be subject to an enhanced search. They will be escorted to a private area (a designated marquee beside the main gate), where an enhanced search will be conducted by security personnel. This may include checking the waistband of trousers, all pockets, removal of shoes, sock soles, etc., but security staff are not permitted to request the removal of clothing. This will be recorded on a body-worn camera for security purposes.
The quantity and type of substance found will be assessed by security to determine whether it should be classed as personal possession or intent to supply. The individual's details will be recorded, and the substance will be logged, bagged and securely stored in the designated drug safe.
The individual will then be refused entry to the event.
If the quantity is deemed to be intent to supply, then the individual will be detained and the Police will be called to deal with the matter.
If a person is spotted in possession of prohibited substances during the event, they will be approached by a member of the security team and will be subject to an immediate search. If their behaviour, the quantity or the way the substances are packaged suggests they may be attempting to supply drugs, they will be escorted to the enhanced search area for a more thorough search.
The individual will be ejected in line with the Ejection Policy, have their wristband snipped and in cases where intent to supply is suspected, they will be detained on site, and the Police will be called.
Gemfestival Ltd will liaise and coordinate a collection period for Police to collect all confiscated substances found either daily or post event.
CCTV will be available on-site, and body-worn cameras (BWC) will be worn by members of the security team. Security will work closely with Event Control to monitor activity, deter and prevent drug dealing, and respond appropriately to any related incidents. All footage is handled in accordance with GDPR and may be used to support enforcement or safeguarding actions where necessary.
Suspicious behaviour, including suspected drug use or dealing, will be taken seriously. We encourage all attendees to report concerns to any steward, security team member, member of event management or the welfare team. All reports will be handled discreetly and followed up where necessary.
GemFest is committed to maintaining a safe, legal and supportive environment for all attendees, staff and contractors.
7. Medication
Attendees who require medication during the event are permitted to bring it with them under the following conditions:
All medication must be in its original packaging or sealed in a blister pack, and clearly labelled with the name of the substance.
Only quantities similar to the needed amount for the duration of the event may be brought on site.
If any medication does not meet these requirements, security staff will refer to the on-site Medical Team during searches to determine whether the medication is genuine before making a decision as to whether it should be confiscated.
Attendees will be able to store essential medication at the medical tent if required.
8. Welfare Support and Harm Reduction
Welfare services will be available during operational hours of the live event, and Medical services are available 24/7 for the duration of the live event. These are professionally staffed and well equipped, with personnel trained in managing drug-related issues and mental health support. Signage across the site makes these areas easy to locate, and teams are briefed to provide non-judgemental, confidential support.
9. Accessibility
If you require access support at the event, please purchase your own ticket through general sale and then contact us at info@pulluprecordings.co.uk to receive a Personal Assistant (PA) ticket . You will need to provide one document of evidence, dated within the last 12 months. This can include:
A Disability Living Allowance (DLA) or Personal Independence Payment (PIP) letter
A CredAbility Access Card
Proof of registration as severely sight impaired or D/deaf
An occupational health report, Education Health Care Plan (EHCP), care plan or OT assessment
10. Ejection Procedures and Appeals
Attendees will be liable for eviction under the following circumstances:
Entering or being onsite without a ticket or relevant accreditation/wristband
Unacceptable, disruptive or anti-social behaviour
Having been arrested or cautioned in connection with a criminal offence, pending or post hand-over to the Police
Unacceptable behaviour that can lead to eviction includes:
Illegal activity
Breaching the terms and conditions of entry
Failing to submit to a search upon entry to the site
Offensive behaviour
Hopping the perimeter fence in an attempt to leave the site
Throwing hard objects in the direction of people
Encouraging others to behave badly by incitement
Preventing security or emergency services reacting to a situation
Causing any damage to other peoples tents
Building or fuelling bonfires
Committing a criminal offence but not arrested by the police
In possession of unlawful drugs
Unofficially selling alcohol, tobacco, counterfeit or any unauthorised goods
In the unlikely event an underage individual is identified onsite, they will be referred to Welfare and their parent or legal guardian will be contacted under the festival’s safeguarding policy. Ejected individuals will have their details logged including name, time and reason for removal. They may contact a friend before leaving but will not be permitted to re-enter the site. GemFest will not be responsible for retrieving or storing their belongings. Depending on the severity of the incident an eviction may result in a lifetime ban from future events.
All persons evicted from site will be processed via the onsite security team. Their details will be logged with their full personal details, a photograph, date and time and the reasons for ejection. All persons who are to be evicted will be offered the opportunity to have a telephone call made on their behalf, in order to contact immediate members of their group and/or family.
Persons who are to be evicted must arrange for a friend on site to collect their belongings before their ejection, as they will not be permitted to re-enter the event to retrieve them. GemFest will not be responsible for ensuring that evicted individuals leave the site with their belongings. Safeguarding will take place to ensure evictees have a place to go. Any evictees who are underage will be referred to Welfare and they will be handled under their safeguarding policy. A parent or legal guardian will be called to collect them. Evictees are liable to receiving a lifetime ban from purchasing tickets or working/volunteering for any future Gemfestival Ltd or PullUp Recordings event, depending on severity of the incident.
For safety and evidential purposes, security will record behaviour using body-worn cameras and written reports documenting the incident. By entering the festival site, attendees accept that their actions may be recorded. Any footage may be provided to the Police as evidence in criminal or civil proceedings. The recording and storage of footage is compliant with GDPR.
Evicted individuals will not be entitled to a refund or re-entry. If an individual believes their eviction was unjust or based on incorrect information, they may submit an appeal within 7 days of the event by contacting info@pulluprecordings.co.uk. Appeals will be reviewed on a case-by-case basis and a response will be provided within 28 days.
11. Alcohol Service and Challenge 25 Policy
Challenge 25 will be in effect across all bars at the festival. You must bring valid photo ID, such as a passport, driving licence or PASS card. If you appear under 25, you will be asked to prove your age before being served. All staff are trained to refuse service when suitable identification cannot be provided.
12. Photography, Filming and Media Consent
By entering GemFest, you consent to being filmed or photographed by accredited staff and media partners. Content may be used for promotional purposes. If you wish to opt out or have concerns, please contact info@pulluprecordings.co.uk prior to the event.
13. Security Monitoring and Surveillance
Security monitoring is in place across the GemFest site. All entry points, key activity zones, and welfare areas are covered by body-worn video used by trained security staff. On-site CCTV is also operational and monitored throughout the event. All recordings and incident reports will be processed in line with GDPR regulations and may be shared with law enforcement or used as evidence in criminal or civil proceedings if necessary.
14. Ticket Refunds and Appeals
All ticket purchases are final. Once a ticket is purchased, it cannot be exchanged or refunded, except as outlined in these terms.
Third-Party Ticket Purchases
Tickets purchased through third-party platforms such as Skiddle, FIXR, Resident Advisor, Fatsoma, or others are also subject to the terms and conditions of the respective platform. We are not responsible for any fees, delays, or policies imposed by these platforms.
Refund Policy
General Refunds: Tickets are non-refundable unless the event is cancelled or rescheduled.
Refund Requests: To request a refund for a cancelled or rescheduled event, you must contact us within 14 days of the cancellation or rescheduling announcement. Refunds will be processed to the original payment method used at the time of purchase.
Venue or Time Changes: If the venue of the event is changed or the end time of the event is adjusted, refunds will not be eligible.
Resold Tickets: Tickets purchased through unofficial resale or third-party channels outside of our listed platforms may not be eligible for refunds or support. Issues arising from resold tickets, such as invalid or duplicated entries, are the responsibility of the buyer and seller.
Artist Cancellation
In the event that an artist or performer is unable to fulfil their commitment to perform at the event, we reserve the right to substitute the artist with another of similar or greater stature. If the event is cancelled due to an artist's cancellation and no suitable replacement can be found, ticket holders will be entitled to a full refund. This refund will be issued only if the cancellation is officially announced prior to the event date.
Rescheduled Events
If an event is rescheduled, your ticket will remain valid for the new date. If you cannot attend the rescheduled date, you may request a refund as specified in Section 4.
Force Majeure
We are not liable for any refunds or cancellations resulting from events beyond our control, including but not limited to natural disasters, pandemics, unforeseeable accidents or ill health, or similar unprecedented circumstances.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.
Contact Information
For any questions regarding our refund policy or to request a refund, please contact us via our website here.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.