GEMFEST 2026 – TERMS & CONDITIONS
Event Dates: Thursday 11th June – Monday 15th June 2026
Location: Charlton Park Estate, Estate Office, Malmesbury SN16 9DG
Organiser: GemFest Ltd (“the Organiser”)
By purchasing a ticket and attending GemFest 2026, you agree to comply with these Terms & Conditions.
1. TICKETS, ADMISSION & GENERAL CONDITIONS
1.1 By booking or holding a ticket, you agree to be bound by these Terms & Conditions (“T&Cs”), which incorporate and should be read together with our official ticket agent’s terms and conditions (Skiddle, FIXR, or other authorised agents).
1.2 The Organiser (“GemFest”, “We”, “Us”, “Our”) means GemFest Ltd and/or its representatives, employees, and subcontractors.
1.3 The Organiser reserves the right to amend these T&Cs at any time. Updates will be published on the GemFest website and are binding on all attendees. If you purchase a ticket after an amendment, you agree to be bound by the updated version.
1.4 Tickets are non-refundable under any circumstances, including illness, travel disruption, or personal circumstances, unless the Event is cancelled in full (see Section 2: Refunds). Tickets may be transferred to another person through your ticket provider’s system — please contact your ticket agent directly to arrange transfers.
1.5 Tickets will be dispatched close to the Event date and only once full payment (including any payment plan instalments) has been received. You should expect to receive your ticket no later than 7 days before the festival starts.
1.6 Tickets are valid only for the Event itself. The line-up, billed artists, attractions, or schedule may be subject to change without notice. Such changes will not constitute a material alteration and do not entitle you to a refund.
1.7 Only valid tickets and wristbands will be accepted at the entrance. Barcoded tickets will be scanned upon entry. Once scanned, tickets cannot be reused.
1.8 Wristbands must be worn at all times for the duration of the Event. Wristbands that are removed, tampered with, transferred, or lost will be invalid and will not be replaced.
1.9 Re-entry is permitted with a valid wristband. However, for safety reasons, no re-entry is permitted between 8:00pm and 8:00am.
1.10 Car parking is available only in designated car parks with a valid Car Parking Pass. Vehicles cannot be driven into or parked within the campsite unless authorised (e.g. Campervan Pass holders).
1.11 Admission is at the ticket holder’s own risk. The Organiser accepts no liability for loss, injury, illness, or damage sustained at the Event (including theft or damage to personal property or vehicles), except where caused by our direct negligence and which cannot by law be excluded.
1.12 The Organiser reserves the right to:
Refuse admission or remove any person from site without refund for reasons including (but not limited to) intoxication, unsafe or antisocial behaviour, hate speech, harassment, discrimination, crowd surfing or moshing, or any breach of these T&Cs.
Impose restrictions or conditions before and during the Event to ensure safety. Attendees must comply with all reasonable instructions given by Event staff, stewards, and security.
1.13 No unauthorised trading, commercial, or promotional activity is permitted on site. Goods bearing the GemFest name or branding that are sold without permission may be confiscated and the trader evicted.
1.14 By entering the site, you consent without charge to being photographed, filmed, or otherwise recorded. Such media may be used for security, crime prevention, or promotional purposes across any media at any time. This includes CCTV.
1.15 No unauthorised buses, coaches, or vehicles will be allowed on site.
1.16 Mobility scooters must be declared in advance with the Access Team. A condition of use disclaimer must be signed, and scooters must be operated safely within a busy festival environment.
1.17 Warning: exposure to loud and excessive music may damage hearing. Please wear hearing protection. Pyrotechnics, lasers, smoke machines, strobe lighting, and other special effects may be used during performances.
1.18 GemFest accepts no responsibility for goods or services purchased from third-party traders.
1.19 Any person found causing damage to the site, facilities, equipment, or property (including graffiti, vandalism with marker pens, or other deliberate damage) will be removed from the Event and held liable for the full cost of repair or replacement. The Organiser reserves the right to recover these costs directly from the individual and/or pursue legal action.
1.20 The names and marks “GemFest” and the GemFest logo are trademarks of GemFest Ltd and may not be used without prior written consent.
1.21 These T&Cs are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
2. REFUNDS
2.1 Tickets for GemFest are non-refundable, except in the limited circumstances set out below. Tickets may be transferred to another person through the official ticket agent’s system. Please contact your ticket provider directly for assistance with transfers.
2.2 Refunds will only be considered if:
(i) The Event is cancelled in full and not rescheduled (in the case of partial cancellation, refunds will be proportionate); or
(ii) The Event is materially altered (a “material alteration” being, in Our opinion, a change which makes the Event materially different to that which ticket purchasers, taken generally, could reasonably expect). The following are not considered material alterations: changes to the line-up, changes to individual artists or band members, adverse weather, delays in start times, or curtailment where the majority of the Event has taken place; or
(iii) In exceptional cases, at the sole discretion of GemFest Ltd.
2.3 Any refund requests must be made by the original purchaser of the ticket.
2.4 Refunds of booking fees or order fees are subject to the terms and conditions of the ticket agent.
2.5 Refund requests must be submitted to the point of purchase no later than three (3) months after the Event.
2.6 Personal arrangements relating to the Event (including but not limited to travel, accommodation, or subsistence) are at your own risk. GemFest accepts no liability for costs or wasted expenditure beyond the refund of the ticket price in accordance with these terms.
2.7 We reserve the right to make alterations to the time, date, duration, or venue of the Festival in the event of unforeseen circumstances, including (without limitation) Force Majeure, safety and security concerns, or decisions from authorised persons or other competent authorities. Such alterations will not constitute grounds for a refund unless deemed a material alteration under clause 2.2.
3. TICKETS AND WRISTBANDS
3.1 Tickets for GemFest must only be purchased through our authorised ticket agents. Tickets purchased from unauthorised sources may be invalid and entry may be refused.
3.2 Tickets are non-refundable but may be transferred to another individual through the official ticket agent’s platform, subject to their terms and any applicable fees. The name on the ticket must match your valid ID. If purchasing a ticket from another person, you must ensure that the name on the ticket is updated correctly via the ticket agent. Tickets without a genuine name will not be permitted entry.
3.3 Each ticket contains a unique barcode that will be scanned upon entry. Once scanned, a ticket cannot be reused. If a ticket is found to be duplicated, whether in error or for fraudulent gain, only the first scan will be admitted. Any subsequent scans will be denied entry. Individuals found deliberately duplicating or reselling tickets for fraudulent gain may be refused entry, evicted, prosecuted, and banned from future events.
3.4 Tickets must be exchanged for a wristband on first entry at the wristband exchange. No re-entry on tickets. Wristbands are strictly non-transferable and will be invalid if removed, tampered with, or resold.
3.5 Wristbands must be worn at all times for the duration of the Event and are required for access to the festival site, arena, and campsite. Only wristbands issued by GemFest in exchange for a valid ticket are valid for entry.
3.6 Re-entry is permitted with a valid wristband, except between 8:00pm and 8:00am, during which re-entry is not allowed.
3.7 Tickets and wristbands remain the property of GemFest Ltd until the Event closes. GemFest will not issue duplicates for lost or stolen tickets or wristbands. Treat your ticket and wristband as you would cash.
3.8 Tickets or wristbands obtained in breach of these T&Cs shall be void, and all rights conferred shall be null and void. Attempting to gain entry using a void ticket or wristband may result in refusal of entry, eviction, and possible legal action. Void tickets/wristbands are non-refundable.
3.9 Tickets and wristbands cannot be used as part of any marketing, media, or sales promotion without the prior written consent of GemFest Ltd.
3.10 Ticket holders should expect queues at entry and allow plenty of time for arrival. Refunds will not be issued for acts missed due to queuing or late arrival.
4. ENTRY TICKETS
4.1 A Weekend Camping Thursday Entry Ticket (including deposit tickets) is valid from Thursday 11th June – Monday 15th June 2026.
4.2 A Weekend Camping Friday Entry Ticket (including deposit tickets) is valid from Friday 12th June – Monday 15th June 2026.
4.3 Group tickets (3-person or 5-person bundles) are available. Each ticket within the bundle will be issued as an individual ticket and must be named to the correct attendee in the Skiddle or FIXR system prior to arrival.
4.4 Tickets purchased as part of a deposit scheme must be fully paid by the advertised deadline in order to remain valid. Unpaid deposits will be cancelled, and payments already made will not be refunded.
4.5 Re-entry is permitted with a valid wristband, except between 8:00pm – 8:00am, during which no re-entry is allowed.
5. ACCESS APPLICATION DEADLINE
5.1 All access-related applications, including but not limited to Essential Companion tickets, accessible campsite bookings, and other access arrangements, must be submitted no later than Monday 11th May 2026.
5.2 Applications received after this date will still be considered, but GemFest cannot guarantee that they will be processed in time.
6. PERSONAL ASSISTANT TICKET
6.1 Deaf, disabled, or neurodivergent festival goers who are unable to attend GemFest without the support of another person may apply for a Personal Assistant (PA) ticket. PA tickets are intended for individuals whose support needs are so substantial that, without assistance, they would not be able to attend the Event.
6.2 PA tickets are provided at no additional cost once an access application has been approved. A PA ticket can only be issued once the lead access customer has purchased their own ticket and supplied relevant supporting documents as proof of eligibility.
6.3 The PA ticket will always mirror the lead access customer’s ticket type. For example, if the lead access customer holds a General Admission, VIP Camping, or Glamping ticket, the PA will be issued the same type of ticket/wristband at no additional cost.
6.4 The PA will receive an e-ticket in their own name and must provide valid ID on entry. Both the access customer and the PA should, where possible, arrive together at the festival site.
6.5 Personal Assistants must be aged 18 or over.
6.6 One Adult Festival Entry ticket must be purchased before a PA ticket can be approved and added to the order. Where tickets are being paid via instalments, the PA ticket will only be issued once the full balance of the lead customer’s ticket has been paid.
6.7 Applications for PA tickets close on Monday 11th May 2026. Name changes on PA tickets must be completed by Friday 31st July 2026.
6.8 If the lead access customer transfers their own ticket to another person, the linked PA ticket will automatically be cancelled. If the new ticket holder has access requirements, they will need to make a new PA application with supporting evidence.
6.9 PA tickets cannot be sold, resold, or transferred separately. Any attempt to do so will result in cancellation of both the PA ticket and the associated Festival ticket, with admission refused.
7. INSTALMENT TICKETS – PAYMENT PLANS
7.1 Payment plans allow you to spread the cost of your ticket purchase over monthly instalments, including any booking fees and delivery charges. Payment Plans are operated by Skiddle, and you will have the option to select this method at the point of purchase.
7.2 All instalments must be paid in full in order to secure your ticket(s). If you fail to make payments in accordance with Skiddle’s terms and conditions, your ticket(s) may be cancelled, and you will not be eligible for a refund.
7.3 This agreement is not cancellable by you, and all payments made are non-refundable except in the case of full Event cancellation (see Section 2 – Refunds).
7.4 Instalment options are available for General Admission, VIP Camping, and Glamping tickets only.
8. CASHLESS PAYMENT SYSTEM
8.1 GemFest 2026 will operate a cashless payment system.
8.2 All points of sale on site will accept contactless card and mobile payments only. Cash will not be accepted anywhere on site.
8.3 By purchasing your ticket, you agree to comply with the use of the cashless payment system.
9. DAMAGE / LOSSES
9.1 GemFest does not accept any liability for personal or property damage, loss (including surrendered items), injury, or illness sustained at the Event, except where caused as a direct result of our negligence. Attendance at the Event is at your own risk.
9.2 Any person found causing damage to the site, facilities, infrastructure, or property (including but not limited to graffiti or vandalism with marker pens, paint, or other materials) may be removed from the Event and held liable for the full cost of repair or replacement. We reserve the right to recover these costs directly from the individual and/or pursue legal action.
9.3 Climbing onto any structures, barriers, fencing, lighting rigs, or other Event infrastructure is strictly prohibited. GemFest will not be responsible for injuries sustained as a result of such actions, and you may be removed from site without refund.
9.4 You are responsible for your own property and belongings. Do not leave valuables unattended. GemFest accepts no responsibility for theft, loss, or damage to personal property.
10. GATE SEARCHES AND PROHIBITED ITEMS
10.1 All ticket holders will be subject to searches on entry to the festival site. This may include clothing and bag searches at the gates or within the site. Sniffer dog units will be operating at all gates. Intimate body searches will only be carried out by the police.
10.2 GemFest operates a strict No Drugs Policy. The possession, use, or sale of illegal drugs, including nitrous oxide, is strictly prohibited. Anyone found in possession of illegal substances will be refused entry, evicted from the site, and may be handed over to the police.
10.3 CBD products: Only commercially packaged and sealed CBD products with clear labelling of CBD and THC content will be permitted. Any products that are unsealed, unlabelled, or suspected of containing prohibited substances will be confiscated. This policy may be updated in line with Government guidance.
10.4 Prescribed medication should be declared at entry. Medication must be in its original packaging and accompanied by a prescription in the ticket holder’s name.
10.5 The following items are strictly prohibited anywhere on site:
Illegal drugs, nitrous oxide, and any psychoactive substances
Paint spray cans, permanent markers, or other items intended for graffiti or vandalism
Knives or bladed articles (including locking knives)
Glass bottles or containers (except small make-up/perfume bottles)
Fireworks, explosives, flares, smoke or gas canisters, and air horns
Weapons, imitation weapons, or anything that could reasonably be considered an offensive weapon
Laser devices or laser pens
Large or professional sound systems, PA equipment, subwoofers, or similar audio setups
Gas stoves, barbecues, or any type of gas canisters
Generators or chemical toilets (except fixed in approved live-in vehicles)
Sky lanterns, paraffin lamps, or candles
Drones, UAVs, or remote-controlled devices
High-visibility clothing/tabards (unless authorised)
Payment systems such as PDQ or EPOS devices
Animals (except registered assistance dogs, which must be declared in advance to the Access Team)
10.6 Alcohol Policy:
You may bring alcohol on first entry to the campsite only.
Limits per person:
10 x 440ml cans of lager, cider, or beer, OR
12 x 250ml cans of premixed spirits, OR
1 x 3-litre box of wine.
No spirits, hard liquor, or glass bottles are permitted.
Alcohol cannot be brought into the arena.
10.7 Speakers and sound systems: Small portable personal speakers are permitted in the campsite at a reasonable volume. Large speakers, PA systems, subwoofers, or professional audio equipment are strictly prohibited. Staff and security have full discretion to decide what is unacceptable. Vehicles fitted with large sound systems may be refused entry or required to disable equipment.
10.8 Camping rules at search:
Gazebos are permitted in campsites, provided they do not block fire lanes or create a safety risk. Unsafe or oversized structures may be removed by staff.
Camping stoves, barbecues, or gas canisters are not permitted anywhere on site.
10.9 Amnesty bins will be provided at entry points. Ticket holders will be given the opportunity to dispose of prohibited items before passing through searches. Once inside, anyone found in possession of prohibited items may be refused entry or removed from the site. Confiscated items will not be returned.
10.10 Smoking (including e-cigarettes) is not permitted inside enclosed tents, arenas, or other designated No Smoking areas. E-cigarette liquid must be in sealed containers.
10.11 This list is not exhaustive. GemFest reserves the right to confiscate any items that, in its opinion, could pose a safety risk or nuisance, and to refuse entry to anyone in possession of such items.
11. AGE POLICY
11.1 GemFest is a strictly 18+ event. No persons under the age of 18 will be admitted under any circumstances, even if accompanied by an adult.
11.2 A Challenge 25 policy will operate at all gates and bars. If you look under 25, you will be required to show valid, in-date photo ID to prove you are 18 or over.
11.3 Accepted forms of ID are:
A valid passport
A valid photographic driving licence or provisional licence
A valid PASS-accredited proof of age card
11.4 Photocopies, screenshots, or expired documents will not be accepted.
11.5 Only persons aged 18 or over on their first day of attending GemFest (from Thursday 11th June 2026) may enter the Festival using an Adult ticket.
11.6 Any person under the age of 18 who purchases an Adult ticket will be refused entry and will not be entitled to a refund.
11.7 ID checks will be carried out at the entry gates for anyone who appears under 18. Failure to present valid ID will result in refusal of entry without refund.
12. SHUTTLE BUS
12.1 GemFest operates a Weekend Shuttle Bus Return Ticket service between Chippenham Train Station and the festival site.
12.2 A valid Shuttle Bus ticket must be presented to board the service. Photo ID may also be requested.
12.3 Each Shuttle Bus customer is permitted one bag or suitcase per person, plus up to three items of camping equipment (including a tent). Festival trolleys are permitted, but must be collapsible and folded before boarding.
12.4 Customers must abide by the shuttle operator’s luggage policy. Large or excessively heavy items may not be permitted. Please ensure luggage is packed efficiently to avoid delays when boarding.
12.5 Wristbands will only be issued at the festival entrance gates, not on the shuttle bus. You must present your valid entry ticket at the gate to receive your wristband.
12.6 GemFest accepts no liability for loss, injury, illness, or damage sustained while travelling on the Shuttle Bus service, except where caused by our direct negligence and which cannot by law be excluded.
13. CAR PARKING
13.1 Car Parking Passes must be purchased in advance. A valid pass will be scanned upon arrival at the car park. Vehicles without a valid pass will not be permitted to park on site.
13.2 Vehicles are parked entirely at the owner’s risk. GemFest accepts no liability for theft, loss, or damage to vehicles or their contents.
13.3 Parking is not pre-designated and will be allocated on arrival at the discretion of stewards, unless you have purchased an accessible parking pass.
13.4 Blue Badge holders must purchase a Car Parking Pass. On arrival, display your Blue Badge clearly in your windscreen to be directed to the accessible parking area.
13.5 All vehicles must vacate the festival site by 12:00pm (midday) on Monday 15th June 2026. Any vehicles left after this time may be removed at the owner’s expense.
14. CAMPERVANS
14.1 Each person staying in a camper van must hold a valid Festival Entry Ticket.
14.2 A Campervan Upgrade Ticket must be purchased for each vehicle. One vehicle is permitted per Campervan Upgrade Ticket. Drivers of towing vehicles must also hold a valid Festival Entry Ticket.
14.3 Campervans, caravans, trailer tents, and towing vehicles must all fit within a 7m x 5m pitch. If your vehicle requires more space, you must purchase an additional pitch. Cars are not considered live-in vehicles.
14.4 Once parked, vehicles must remain static. Any attempt to move a vehicle during the Event may result in eviction from site without refund.
14.5 No tents may be erected in the Campervan Field for fire safety reasons. Small awnings are permitted provided they do not obstruct fire lanes or reduce the required distance between vehicles. Awnings pitched in fire lanes will be removed.
14.6 Stewards will direct vehicles to their pitches. You must follow all steward instructions and keep fire lanes clear at all times.
14.7 Trading from campervans or caravans is strictly prohibited and may result in eviction from the Event.
14.8 Sound systems are not permitted in the Campervan Field. Personal speakers may be used at a reasonable volume, but large speakers, subwoofers, or PA systems are strictly prohibited.
14.9 Compost toilets are provided in the Campervan Field. Chemical toilets must not be emptied into compost toilets or onto the ground. All chemical waste must be disposed of off-site by the vehicle owner. Anyone found disposing of waste improperly will be evicted and may face further action.
14.10 Gas that is built-in to the campervan for onboard cooking/heating is permitted, provided it complies with all relevant safety regulations. Disposable gas canisters, travel stoves, and barbecues are not permitted.
14.11 There is no electrical hook-up provided, and generators are not permitted.
14.12 Litter must be cleared from your pitch before leaving. Please use bins provided or take waste home.
14.13 All vehicles must vacate the festival site by 12:00pm (midday) on Monday 15th June 2026. Any vehicles left after this time may be removed at the owner’s expense.
15. PRIVATE HIRE COACHES & GROUP VEHICLES
15.1 All private hire coaches, minibuses, and group vehicles of any size must use the designated pick-up and drop-off area provided at the festival site. This area will be clearly signposted on approach, and drivers must follow the instructions of traffic marshals and festival staff.
15.2 Drop-offs or collections on the public roads surrounding the festival site are strictly prohibited for safety reasons. The surrounding roads have a 60mph speed limit and stopping is dangerous.
15.3 Pick-ups and drop-offs must be prompt. Vehicles are not permitted to wait, park, or idle in the designated area beyond the time necessary to safely drop off or collect passengers.
15.4 There are no facilities for coaches or minibuses to park or take breaks on site. Any driver requiring a statutory rest break must do so away from the festival site.
15.5 GemFest accepts no liability for costs incurred by the hirer in connection with their chosen coach or transport provider.
16. LOST PROPERTY
16.1 Lost Property at GemFest is managed at the Information Point on site. Please report all lost items here as soon as possible and check before leaving the festival to be reunited with your belongings if they are found.
16.2 All found property must also be handed in to the Information Point.
16.3 After the festival, customers may contact GemFest directly regarding lost items. A documented list of items will be maintained, and any matching property will be checked against enquiries.
16.4 If your property is located after the Event, GemFest can return it to you by post. A charge of £10 per item will apply to cover packaging, postage, and recorded delivery.
16.5 Found items will be kept by GemFest for up to two (2) weeks following the Event. After this period, unclaimed items will be donated to charity or disposed of securely. All reasonable efforts will be made to reunite items with their owners before this takes place.
16.6 GemFest accepts no responsibility for personal property that is lost, stolen, or damaged at the Event. All belongings are brought onto site at your own risk.
17. MEDIA POLICY
17.1 By entering the Festival site, you grant GemFest permission to use your image, likeness, or voice in any publicity, marketing, promotional, or security-related materials, including audio/visual recordings and photography, without payment.
17.2 Filming and photography are permitted throughout the public site for personal use only. All attendees are expected to be respectful, observe data protection law, and ask permission before taking close-up photographs or videos of others.
17.3 Commercial filming or photography is strictly prohibited without the prior written approval of GemFest. This includes filming or photography for sponsored content, advertising, or resale. Anyone found using images or footage for commercial purposes without permission may have their equipment confiscated and risk eviction from the Festival.
17.4 Harassment through photography or filming is not tolerated. Taking images or video against someone’s wishes, or for purposes of harassment or sexual exploitation (including unlawful activities such as “upskirting”), will result in confiscation of equipment, eviction from the site, and may lead to arrest.
17.5 Filming and photography are restricted or prohibited in certain areas, including but not limited to: welfare and medical areas, entry gates, security and police compounds, and all backstage areas.
17.6 Filming or recording of artist performances is strictly prohibited without the prior written approval of GemFest and the relevant artist(s) and record label(s). Broadcast or filming requests must be agreed in advance with the GemFest press team.
17.7 The unauthorised use of drones is strictly prohibited on site at all times (before, during, and after the Festival). No attendee, media company, or broadcaster may film using drones.
18. SOCIAL MEDIA & COMPETITIONS
18.1 All competitions run by GemFest will include specific entry instructions. To qualify for the draw, entrants must follow the rules provided for each competition.
18.2 All entrants must be 18 years or over.
18.3 Each person is entitled to one entry per competition unless otherwise stated. Multiple entries will not be counted.
18.4 The competition closing date is final. Entries submitted after the published deadline will not be accepted.
18.5 Winners will be contacted by a member of the GemFest team within 28 days of the competition closing.
18.6 Prizes are non-refundable, non-exchangeable, and non-transferable.
18.7 Winners must claim their prize within 7 days of notification and provide full name, email address, and postal address where required. Failure to do so may result in the prize being forfeited and another winner selected.
18.8 Winners will be selected by a member of the GemFest team. The judges’ decision is final.
18.9 GemFest reserves the right to cancel or amend any competition without prior notice.
18.10 GemFest staff, contractors, and close relations are not eligible to enter or win competitions run by GemFest.
18.11 Competitions run in partnership with third parties or via other media channels will also be subject to the terms and conditions provided at the time of entry.
18.12 Where competition prizes include festival tickets, they are only valid for the year stated. In the event of festival cancellation, prize tickets will automatically roll over to the following year.
Queries
If you have any questions regarding these Terms & Conditions, please contact us directly at info@pulluprecordings.co.uk.
Privacy Policy
Information on how we collect, store, and use your personal data can be found in our Privacy Policy, available on the GemFest website.